Refund and Return Policy

At Kachi Rasoi, we make it a priority to give our customers access to products of the highest possible quality, including our premium utensils, together with excellent support services. In the extremely unlikely event that you are not happy with the purchase that you made, we are here to assist you. Our policy on refunds and returns is meant to make the transaction as uncomplicated and hassle-free as it can possibly be. 

Qualifications Required to Receive Returns and Refunds

The following are the circumstances under which refunds and returns will be honoured:

Items that arrive broken or defective: In the event that you receive an item, such as utensils or other products, that is damaged or defective, we will either replace it or give you a refund.

In the event that you received the wrong item, you can choose between getting a refund or getting a replacement from us.

Unhappy with the product? If for any reason you are not happy with the product, you have the option to either return it and receive a full refund or exchange it for a different product.

The Returning Method

Within 7 calendar days following the delivery of your item, you must get in touch with our customer service department to request a return or refund. Our staff will give you instructions on how to continue with the return or refund (piggy bank) after they have given them to you.

Shipping on the Return

If the item was received damaged or faulty, the customer is not responsible for the expense of shipping it back to us; rather, the customer is responsible for those costs. In these circumstances, we will pay for the cost of mailing the item back to you.

Refunds

After we have received the item that has been returned, the refunds will be handled within 10 business days. The amount of the refund will be credited to the same mode of payment as was initially used to make the purchase within 14 days.

Exchanges

Our customer service representatives will be pleased to assist you with an item exchange if that is something you would like to do.

  • If you receive a damaged or defective product, please contact us immediately.

  • Exchanges are available for the same product, subject to stock availability.

  • To initiate an exchange, provide your order details, including the order number and reason for the exchange.

  • If the desired replacement is not available, a full refund will be issued.

  • Please ensure the product is unused, undamaged, and in its original packaging to qualify for an exchange.

  • The customer is responsible for the shipping costs associated with exchanges, except for defective or damaged items.

In conclusion, the purpose of the refund and return policy that we have here at Kachi Rasoi is to ensure that our clients are entirely content with the products that they have purchased from us. Please do not be hesitant to get in touch with our customer care team if you have any queries or issues about anything. We are always available to assist you!

Damaged or Defective Items

  • If you receive a damaged or defective item, please report it within 48 hours of delivery.

  • Include clear photos of the product and packaging as proof.

Cancellations

  • Orders can be cancelled within 24 hours of placement for a full refund.

  • Once the order is shipped, it cannot be cancelled.

Order Modification

  • You can request changes to your order within 24 hours of placement.

  • Modifications may not be possible once the order is shipped.

Bulk and Wholesale Orders

  • Bulk orders may have different return and refund policies.

  • Contact us directly for more information on bulk returns.

Packaging Requirements for Returns

  • Items must be returned in their original packaging to prevent damage.

  • Ensure the product is securely packed to avoid breakage during transit.

  • Include all accessories, manuals, or freebies that came with the product.

Store Credit and Gift Cards

  • Store credits or gift cards issued for returns are valid for 12 months.

  • They are non-refundable and cannot be exchanged for cash.

Customer Support

  • For any queries regarding returns, refunds, or exchanges, please reach out to our customer support team at support@Kachirasoi.in |call: +918741877284

  • Our support team is available from Monday to Friday, 9:00 AM to 6:00 PM.

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