At Kachi Rasoi, we make it a priority to give our customers access to products of the highest possible quality together with excellent support services. In the extremely unlikely event that you are not happy with the purchase that you made, we are here to assist you. Our policy on refunds and returns is meant to make the transaction as uncomplicated and hassle-free as it can possibly be.

Qualifications Required to Receive Returns and Refunds

The following are the circumstances under which refunds and returns will be honoured:

Items that arrive broken or defective: In the event that you receive an item that is damaged or defective, we will either replace it or give you a refund.

In the event that you received the wrong item, you can choose between getting a refund or getting a replacement from us.

Unhappy with the product? If for any reason you are not happy with the product, you have the option to either return it and receive a full refund or exchange it for a different product.

The Returning Method

Within 7 calendar days following the delivery of your item, you must get in touch with our customer service department to request a return or refund. Our staff will give you instructions on how to continue with the return or refund after they have given them to you.

Shipping on the Return

If the item was received damaged or faulty, the customer is not responsible for the expense of shipping it back to us; rather, the customer is responsible for those costs. In these circumstances, we will pay for the cost of mailing the item back to you.

Refunds

After we have received the item that has been returned, the refunds will be handled within 10 business days. The amount of the refund will be credited to the same mode of payment as was initially used to make the purchase within 14 days.

Exchanges

Our customer service representatives will be pleased to assist you with an item exchange if that is something you would like to do.

In conclusion, the purpose of the refund and return policy that we have here at Kachi Rasoi is to ensure that our clients are entirely content with the products that they have purchased from us. Please do not be hesitant to get in touch with our customer care team if you have any queries or issues about anything. We are always available to assist you!